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Higos Career Vacancies

Professional Risks/PI Executive/Handler , Corston, Bath, BA2 9AP

Key Purpose of the Job

Achieve the required renewals and new business results and contribute towards team/individual targets, whilst offering a bespoke high level service, adhering to company procedures and regulatory requirements.

Responsibilities:

Deliver annual budget/growth target, through a combination of renewal retention, new business delivery and fee penetration.
Build a prospecting pipeline and future opportunities using all tools available including FullCircl, telesales, LinkedIn etc.
Ensure you carry out thorough pre renewal reviews with your clients annually, identify customer needs, highlight any shortfalls in cover and advise your client accordingly.
Conduct a full insurer/market review for your client and then recommend the most suitable policy which protects the customers needs.
Invite all policies within regulatory guidelines and ensure policies are renewed, on or before the renewal date.
Complete all roles and tasks as required by your line manager, ensuring you adhere to Higos procedures and policies at all times.
Review client documentation and ensure its accuracy and that it meets the client’s needs.
Ensure client files are kept up to date with all relevant communication and notes.
Ensure documents are issued within contract certain timelines.
Deliver excellent customer outcomes by adhering to best practice and contribute towards our customer-led culture.
Comply with the Higos credit control procedures.
Debt Management to ensure all monies are collected and allocated appropriately and keep line manager informed of any current, potential or perceived problems with bad debt.
Manage and prioritise your diaries/tasks, these are to be kept up to date.
Identify and discuss with your clients any recommended and relevant additional covers
Complete any training that is deemed necessary for your role and fully prepare for your regular 1-2-1s and year end review. Ensure you agree and complete the actions set in line with your development plan.
Adherence to the Higos Training & Competency scheme. Receive audit feedback and ensure any improvements identified and communicated to you are implemented.
Ensure all training is completed to deadlines set. Log all training and development on your Continuous Professional Development Plan (CPD)
As and when required undertake and participate in work related projects as requested

Skills: Job Knowledge, Skills & Experience:

Brown & Brown Insurance Brokers (UK) Limited is an independent insurance broker investing in:
- Lloyd’s and London market based intermediaries which operate in the global, specialty insurance and reinsurance markets.
- UK based retail intermediaries operating in the personal, SME and middle markets, including schemes and affinity.
- Managing General Agents/Underwriters providing specialist propositions across all distribution.

The preferred job holder will match the following requirements:

Relevant industry experience is preferable.
A wide knowledge of commerce and industry and familiarity with as well as ability to study the market and forecast economic trends.
Ability to develop and maintain business contacts and goodwill.
Excellent interpersonal, written and verbal communication skills.
Ability to prepare and present reports.
Pro-active and self motivated.
Excellent planning and organisation skills to meet deadlines.
Excellent attention to detail.
Co-operative and supportive team player.
Represent the Company in a professional manner at all times.

If you would like to apply for the role please send your CV to Operations@higos.co.uk.

Corporate Account Executive , Corston, Bath, BA2 9AP

Key Purpose of the Job

Responsibilities:

Deliver annual budget/growth target, through a combination of renewal retention, new business delivery and fee penetration.
Build a prospecting pipeline and future opportunities using all tools available including FullCircl, telesales, LinkedIn etc.
Ensure you carry out thorough pre renewal reviews with your clients annually, identify customer needs, highlight any shortfalls in cover and advise your client accordingly.
Conduct a full insurer/market review for your client and then recommend the most suitable policy which protects the customers needs.
Invite all policies within regulatory guidelines and ensure policies are renewed, on or before the renewal date.
Complete all roles and tasks as required by your line manager, ensuring you adhere to Higos procedures and policies at all times.
Review client documentation and ensure its accuracy and that it meets the client’s needs.
Ensure client files are kept up to date with all relevant communication and notes.
Ensure documents are issued within contract certain timelines.
Deliver excellent customer outcomes by adhering to best practice and contribute towards our customer-led culture.
Comply with the Higos credit control procedures.
Debt Management to ensure all monies are collected and allocated appropriately and keep line manager informed of any current, potential or perceived problems with bad debt.
Manage and prioritise your diaries/tasks, these are to be kept up to date.
Identify and discuss with your clients any recommended and relevant additional covers
Complete any training that is deemed necessary for your role and fully prepare for your regular 1-2-1s and year end review. Ensure you agree and complete the actions set in line with your development plan.
Adherence to the Higos Training & Competency scheme. Receive audit feedback and ensure any improvements identified and communicated to you are implemented.
Ensure all training is completed to deadlines set. Log all training and development on your Continuous Professional Development Plan (CPD)
As and when required undertake and participate in work related projects as requested

Skills: Job Knowledge, Skills & Experience:

Brown & Brown Insurance Brokers (UK) Limited is an independent insurance broker investing in:
- Lloyd’s and London market based intermediaries which operate in the global, specialty insurance and reinsurance markets.
- UK based retail intermediaries operating in the personal, SME and middle markets, including schemes and affinity.
- Managing General Agents/Underwriters providing specialist propositions across all distribution.

The preferred job holder will match the following requirements:

Relevant industry experience is preferable.
A wide knowledge of commerce and industry and familiarity with as well as ability to study the market and forecast economic trends.
Ability to develop and maintain business contacts and goodwill.
Excellent interpersonal, written and verbal communication skills.
Ability to prepare and present reports.
Pro-active and self motivated.
Excellent planning and organisation skills to meet deadlines.
Excellent attention to detail.
Co-operative and supportive team player.
Represent the Company in a professional manner at all times.

If you would like to apply for the role please send your CV to Operations@higos.co.uk.

Conduct & Operations Support Manager, Somerton, TA11 6SB

Job Purpose

At Higos Insurance Services (part of Brown & Brown Europe) we are currently looking for a Conduct and Operations Support Manager to join the successful and welcoming broking team in Somerton the head office location (or potentially at one of the Higos office locations situated across the South West).

Higos (Brown & Brown) prides itself on being a market leading presence with a strong reputation of service and operating from multiple office locations across the South West.

Your purpose will be to assist the Managing Director and Leadership team in ensuring compliance with regulatory requirements and group policies.

This is a long term and progressive opportunity with a stable and reputable broker. You will need insurance knowledge from a broking environment and enjoy the challenge of being part of a central team.

The day to day:

Liaise with Group Risk and Compliance building an effective working relationship.
Act as a contact point for day to day risk and compliance matters and queries arising from all Higos offices.
Assist the MD and Leadership team in the implementation and execution of the policies and procedures. Working with senior management, put in place appropriate action plans to mitigate risks and resolve any areas of non-adherence
Lead the implementation of revised or new risk and compliance processes to ensure fair customer outcomes and regulatory compliance
Co-ordinate the quarterly Management review of the risk and control registers and completion of quarterly conduct risk MI for submission
Ensure that an appropriate file review process is in place, using the File Checker System, to demonstrate compliance with key regulatory standards. Identify key areas of concern and ensure appropriate actions are taken, including provision of feedback to relevant individuals
Manage, investigate and resolve customer complaints giving due consideration to fair customer outcomes, regulatory and business requirements.
Co-ordinate regular Management reviews of the conflicts of interest register, ensuring actions are in place to mitigate potential conflicts
Identify, report and escalate regulatory breaches, loss events and systemic issues ensuring suitable remedial and preventive actions are implemented. Analyse trends and review training needs and areas for improvement
Review customer facing documentation and communication to ensure content is clear, fair, not mis-leading and supports good customer outcomes
Maintain the complaints register and undertake root cause analysis and identify training needs and areas for improvement
Co-ordinate the collation of information and for the Higos regulatory submissions
Liaise with external parties as required to facilitate audits
Maintain the Insurer Terms of Business Register, coordinating new agency applications and agreements
Ensure all Data Subject Access Requests (DSAR) are responded to appropriately and in accordance with required timescales. Maintain a DSAR log
Maintain the Gifts and Hospitality log
Initial investigation of sanctions matches. Eliminate non-matches
Lead the maintenance of the CII Chartered status and professional qualifications administration
As and when required undertake projects and/or provide specialist input into wider business initiatives
Prepare monthly management reports and attend management meetings as requested

What’s on offer:

Negotiable salary + bonuses
Wide range of additional addon benefits and discounts (Pension, DIS, Holiday etc)
CII Membership and CII Studies / exams paid
Free parking (Somerton office)

Skills & experience:

Demonstrable track record operating in a FCA regulated business providing or distributing products to commercial customers or consumers. Ideally general insurance.
Working knowledge of key regulatory requirements including ICOBs, DISP, GDPR
Strong inter-personal and leadership skills
Effective communicator with ability to articulate requirements to a range of audiences including customers, operational staff and senior management
Self starter, uses initiative and able to operate independently
Attention to detail, excellent investigation and analytical skills
Customer focused individual
Competent user of Microsoft Applications

If you would like to apply for the role please send your CV to Operations@higos.co.uk.

Branch Manager Clevedon, North Somerset, BS21 7XU

Job Purpose

Achieve the required Branch/Team Budget
Create an environment and lead a high performing team
Communicate information back to the team so they understand the goals of the company and their place within it.

Day to Day

Manage the day to day activity within the team in respect of all trading performance, referrals, decision making, rota’s, holiday, and sickness.
Ensure staff are audited in line with company policy. Provide feedback on a monthly basis to discuss and agree actions.
Have regular 1-2-1’s & performance reviews with staff and report any relevant points up to the leadership team.
Monitor performance to budget (and all moving parts within). Understand your numbers and use them to generate positive actions which improve performance.
Engage with the local business community, network, attend/support value adding events and ensure you are the broker of choice for all local individuals/businesses.
Ensure branch workloads are managed and distributed effectively, ensure all work is completed within the necessary timelines.
Handle (and/or Support staff to handle) and log branch complaints, work with compliance to resolve any/all customer dissatisfaction in line with company policy.
Manage/Oversee branch Debtors/Creditors/Unallocated Cash. Ensure all aspects of accounting and financing of premiums are managed within the company guidelines.
Ensure staff receive the necessary training and they have the opportunity to enhance their knowledge, skills and professional qualifications
Provide constructive feedback and support the staff to recognise any short comings in performance and agree ways to improve.

Skills & Experience

Excellent verbal and written communication skills
Have a strong attention to detail and challenge inaccuracies with third parties
Proficient in operating ICT systems, applications, insurer portals etc.
Exceptional knowledge of the commercial insurance market
Able to build long standing relationships with insurers
Prioritises time and attention on high value activities.
Takes decisive action based on the available information and accepts personal responsibility for the outcome.
Innovate and create ideas to promote the Higos brand in your area.

Reward and recognise good staff performance and create a positive team environment.

Competencies

Planning and Organisation: Organises work, sets priorities and determines resource requirements; determines necessary sequence of activities needed to achieve goals; plans and organises their tasks and/or team tasks effectively to ensure that work is completed on time and to the required standard.
Quality Orientation: Monitors and checks work to meet quality standards; demonstrates a high level of care and thoroughness; checks work to ensure completeness and accuracy.
Action Orientated: Sets high standards and well defined, realistic goals for oneself; displays a high level of effort and commitment towards completing assignments in a timely manner; seeks to make their time as productive as possible; shows a willingness to work flexibly when required by the needs of the business.
Communication: Communicates information, ideas and problems in a clear, relevant manner and ensures that the message is understood by the receiver. Ability to understand complex information and to maintain the integrity of the message when passing it on to another party. Asks questions and/or gives response to ensure that the message is clearly understood. Utilises a range of media to maximise the impact of the message.
Teamwork: Leads and participates as an active and contributing member of a team to achieve team goals. Works cooperatively with other team members, involves others, shares information as appropriate and shares credit for team accomplishments.
Accuracy: Manages the workload of themselves to ensure that it is fit for purpose and free of error; creates high levels of accuracy and makes sure that smaller or apparently less significant (but important) requirements and details are taken into account.
Initiative Adapts well to changes in assignments and priorities; adapts behaviour or work methods in response to new information, changing conditions or unexpected obstacles; approaches change positively and adjusts behaviours accordingly.
Drive for Results Exceeds goals successfully, steadfastly pushes self for results. Is bottom line orientated.
Customer Focus: Makes customers and their needs a high priority focus of one’s actions; shows interest in and understanding of needs and expectations of internal and external customers; establishes and maintains effective relationships; meets or exceeds customer expectations, keeping organisational policies in mind.
Responsibility: Takes ownership of the work, assignments, and work-related issues; does not ignore issues which are of importance to themselves, the team, department and/or organisation. Takes ownership of successes and mistakes.
Adaptability Adapts well to changes in assignments and priorities; adapts behaviour or work methods in response to new information, changing conditions or unexpected obstacles; approaches change positively and adjusts behaviours accordingly.

What’s on offer:

Negotiable salary + bonuses
Wide range of additional addon benefits and discounts (Pension, DIS, Holiday etc)
CII Membership and CII Studies / exams paid
Free parking (Somerton office)

If you would like to apply for the role please send your CV to Operations@higos.co.uk.